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REFUNDS + CANCELLATIONS

How Do I Cancel My Subscription?

  1. Log in to your FileToolz account.

    If you forgot your password, you can reset it by selecting "Lost Your Password" on the Log In screen.

  2. Click on the "Account Settings" tab.
  3. Navigate to the "Plan and Billing" section.
  4. Select the "Plan and Billing" section on the left navigation.
  5. Click the "Cancel Plan" button and follow the steps to cancel your subscription. You will receive an email confirming your cancellation.
  6. Please note that all refunds will be processed to the original payment method used and may take 3-5 business days to post to your account.

How do I get a refund?

We strive to ensure your satisfaction with our services. If you're not completely satisfied with your purchase, please contact us using our contact form or call us at 1-855-490-3324. We offer a 30-day money-back guarantee for customers who are not satisfied with our service. Our team will process all refund requests within 1 business day of receiving your request.

Do you have questions or need help?

If you have any questions about our refund and cancellation policies or need assistance, please don't hesitate to contact our customer support team. We're here to help!

Frequently Asked Questions

1. What is your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied with our service within 30 days of purchase, you can request a full refund.

2. How long does it take to process a refund?

We are confident that you will be satisfied with our PDF editing software. If for any reason you are not completely happy with your purchase, please contact us so we can help to resolve your issues. We're confident that our PDF editing software will meet your needs and expectations and offer a 30-day money-back guarantee if you are not satisfied. Our team will process all refund requests within 1 business day of receiving your request.

3. Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time through your account settings or by contacting us. After cancellation, your subscription will remain active until the end of the current billing period.